Delivery & Return

Free delivery available on 1000s of products over 50000 xaf. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

Afrosmartshop offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you will find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 1-3 working days

Orders over 50000 xaf: All day delivery. Order anytime:


Orders under 50000 xaf: All day delivery. Order anytime:

up to 2500 xaf

Weekday time slot from 12noon - 5pm. Order by 9pm.

3000 xaf

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

2500 xaf

Weekday time slot from 12noon - 5pm. Order by 9pm.

3500 xaf

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 9am - 5pm. Order anytime:

From 1000xaf 

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From 2000xaf

Next day delivery it next day on weekdays

All day delivery from 9am - 5pm. Order by 7pm:


Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From 3500xaf

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Exchange or Return of Goods

If the product is of good quality, the buyer has the right to terminate the contract concluded at a distance within 14 days after its execution.

In order for the right to terminate the agreement to be preserved, the consumer needs to monitor the preservation of the products in their original state. If the device is destroyed, damaged or damaged through no fault of the customer, the customer is not deprived of the opportunity to terminate the contract. If the value has decreased due to unpacking the product or checking its functionality, this does not mean that the consumer cannot write a request for a refund.

The product is not accepted back if at least one of the components is missing:

  • fully equipped equipment;
  • a receipt proving the fact of purchase in the Afrosmartshop online store;
  • warranty card;
  • an act with a description of the defect drawn up by the service department.

The money for the goods will be returned within the terms established by the current legislation


My order hasn't arrived yet. Where is it?

There’s no need to start worrying when a package hasn’t arrived when you expected it. Most of the time it got delayed somewhere, which you can simply check through our track-and-trace service. If the delivery status of your package remains unclear, be sure to contact us straight away.

When contacting customer service, you will be asked to provide the consignment number and, if possible, an accurate and detailed description of the goods and packaging. We will then check with our distribution centres to find out if your shipment was perhaps addressed incorrectly or if its packaging got damaged or lost. If your package was not retained in one of our distribution centres, we will continue our search to find out where things went wrong.

Do you deliver on public holidays?

Occasionally, yes! This does vary depending on the shipper and delivery area.

Our delivery team does not operate during public holidays. Not to worry, you will receive your order after the public holiday. You will be contacted by our delivery associate before he approaches your shipping address.

Do you deliver to my postcode?

We now deliver to most cities nationwide however please feel free to check by entering your postcode and signing up here.
If a shipping address can be entered, it means we deliver to your region!

Is next-day delivery available on all orders?

Same day delivery is available for certain express items. Orders for these items must be placed between 12 AM and 12 PM on the same day.

Next Day Delivery (available on most small items).

Do I need to be there to sign for delivery?

Fortunately, most packages that don’t arrive did not get lost. What usually happens is that a package got delivered outside office hours or when you weren’t home. If that is the case and your neighbours aren’t home either, our couriers will leave a card in your mailbox. Through our On Demand Delivery tool, you can arrange a different delivery method online: service point (it’s open on Saturdays and has extensive opening hours), a different address, neighbours, delivery without signature, … Or you can ask for delivery on a different day (within seven calendar days).

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